Our support never stops. Your protection never wanes.
A company's reputation is only as good as its last customer interaction.
The Payroll Company has been providing positive customer interactions since
1998. This is why over 70% of our growth is through referrals.
Here is why our support is so successful:
APA Certification: It all begins with our Customer Service Manager. Certified by the American Payroll Association, managers undergo continuous training to ensure they're up-to-date with the most current payroll regulations.
Team Support: By working in a team model we avoid "brain drain" common in dedicated, one-to-one, support models during vacations and promotions. We encourage all clients to get to know our entire team, but you have the option to communicate with one member more than another. In fact, you can ask for their direct extension.
Making the Link: Every payroll we run is linked to our support system. Each customer case (request) is attached to the proper payroll so that no payroll is processed until all open cases are completely addressed. By making the link our clients can track each payroll to its successful completion via the Payroll Portal.
Fully Automated Support Tracking System: All customer cases are automatically routed to the most experienced team members. Clients receive updates whenever cases are created, commented on and closed.
Knowledge Management: Our support teams meet regularly to review the customer case log and resolutions. This information is used to expand our online knowledge base and improve employee training.
Support Methods
Our support team uses multiple touchpoints to interact with customers. Customers can reach our support team via phone, fax, email, in-person and Internet (Payroll Portal).
Phone System: Our state of the art VoIP phone system always searches for our next available team member to ensure a real person talks with you!
Voicemail and eMail: Your messages are delivered to a Communications Manager. The manager routes the message to the proper team member for action. The case can be tracked via the Payroll Portal.
Facsimile System: Client faxes are instantly converted to digital pdf files and attached to our support system. Each fax received becomes a case that clients can track via the Payroll Portal.
Phone 877-763-5111
Monday through Friday
8:00 a.m. to 5:00 p.m. CST
Email Us
FAX: 888.381.5521
